Call: 206-208-6332 | Email: Contact@MyDogWheels.com

FREQUENTLY ASKED QUESTIONS


Where do your products come from?

We only source merchandise from socially responsible businesses with ethical manufacturing practices. Our branded products are manufactured in the United States, UK & China.

When will I receive the products?

We ship the products within 3 business days (Mon-Fri), a timeline which does not include Weekends or Holidays. Products will be delivered to you within 5-14 days. Note: There might be unexpected delay due to the current Covid situation

How will putting my pet on a wheelchair improve his or her health?

Getting your dog (or cat) on a wheelchair can help improve many aspects of your pet’s life tremendously. At the forefront are the more obvious physical benefits, your pet will be able to move around, toughen its remaining functional limbs, and fight the other signs of deterioration by improving overall health.

Then, there is also the emotional health aspect. Being unable to move around and feeling helpless is a sure downer, especially for once highly active pets. Giving your pet a chance to walk, run, play, and socialize will do wonders for your pet’s attitude and outlook, which in turn will reflect on his or her physical well-being as well.

How long can my pet stay in the wheelchair?

If your pet is just starting out on a wheelchair, we recommend short durations to get them used to being on one and to strengthen their forelegs. The basic regimen is a 10-minute session of walking while on the wheelchair over a hard surface, twice a day for the first few days. You can increase the sessions to three times a day once your pet has adapted. As your pet develops more strength, you can extend the time it spends on the wheelchair based on its stamina.

An important thing to keep in mind is that pet wheelchairs are not intended for use for long durations. Make the most out of them for your pet by using the wheelchairs for trips outside, playing, socialization, and exercise. After plenty of activity, your pet will most likely be ready to rest and relax at home and off the wheelchair. You also get your pet on the wheelchair more often in a day if he or she needs it.

Can the wheelchair be used in various terrains?

You can your take your wheelchair-bound pet to a grassy park, the beach, pebbly lakesides, or tramping in snow. Just keep in mind that supervision is key particularly in rougher terrains as bumps and ruts can tip the wheelchair over.

What payment methods do you accept?

We accept PayPal & all major Credit Cards

How do I contact you?

You can contact us via the contact form below or chat with us (Click on the green chat icon on the right bottom part of your screen).

How long will it take for my pet to get used to the wheelchair?

Every pet is different. Some pets take to mobility aids the almost instantly while others will need a bit more time to get used to the idea and the actual physical sensation of being on one.

Many other factors such as a pet’s age, the condition it suffers from, general health and strength, and even personality can determine the length of time a pet will take to get comfortable in a wheelchair.

Can my pet go down steps while on a wheelchair?

Yes. Your pet can go up and down some steps with help and supervision.

Is this wheelchair durable?

Our wheelchair is made up of ultra-lightweight aviation aluminum material, which is durable and corrosion resistant. It is light and sturdy, simple and generous.

Will a wheelchair-bound dog be able to interact with other healthy dogs?

Definitely. Socialization is one of the key benefits in getting a handicapped pet a wheelchair. While non-wheelchair dogs may be uneasy around a wheelchair in the beginning, they soon get over it and get down to the business of playing.

What if I am not satisfied with the product?

If you are not satisfied with the product, we offer a 30 day money back guarantee. You can send an email to us in that case: contact@mydogwheels.com

Do you have dog wheelchairs for supporting front legs?

We don't have it at the moment but we are planning to introduce one to the market very soon.